1. Introduction
Sona Air Limited (“Sona Air”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs) contained therein.
By using our website (sonaair.co.nz), contacting us, or engaging our services, you agree to the practices described in this policy.
2. Who We Are
Sona Air Limited is a New Zealand-registered company providing HVAC solutions, including heat pump supply and installation, air conditioning, ventilation, mechanical services, hot water heating, and design-and-build solutions to residential and commercial customers across Auckland, Northland, and Waikato.
- Registered address: Unit B1, 8 Henry Rose Place, Albany, Auckland 0632
- Phone: 022 192 9318
- Email: admin@sonaair.co.nz
3. What Information We Collect
3.1 Information You Provide
We collect personal information that you voluntarily provide to us, including when you:
- Submit a quote request or contact form on our website
- Call or email us directly
- Enter into a service agreement or contract with us
- Communicate with us via social media (e.g. Facebook)
This may include your name, email address, phone number, property address, and details about the services you require.
3.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website or search terms used
This data is collected through cookies and similar technologies to help us understand how our website is used and to improve your experience.
3.3 Information from Third Parties
We may receive information about you from third parties such as equipment suppliers or industry partners where relevant to delivering a service you have requested.
4. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide you with a quote or proposal
- To deliver, install, service, and maintain heating, cooling, and ventilation systems
- To manage our contractual and business relationship with you
- To send relevant service reminders, maintenance notifications, or product updates (where you have consented)
- To improve our website and service offerings
- To comply with legal and regulatory obligations
We will not use your information for any purpose that you would not reasonably expect.
5. Disclosure of Your Information
Sona Air does not sell, rent, or trade your personal information to third parties. We may disclose your information to:
- Our staff and contractors are directly involved in delivering your services
- Equipment suppliers and manufacturers (e.g. Daikin, Mitsubishi, Rinnai) to the extent necessary for installation or warranty purposes
- Our website hosting or IT service providers, who are bound by confidentiality obligations
- Government agencies or law enforcement, where required by law
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can adjust your browser settings to refuse cookies, though some features of our website may not function correctly as a result.
7. Storage and Security
We take all reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Your information is stored securely, and access is limited to authorised personnel only.
While we endeavour to protect your information, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
8. Access and Correction
Under the Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or outdated personal information
To make a request, please contact us at admin@sonaair.co.nz or call 022 192 9318. We will respond within 20 working days as required by law.
9. Retention of Information
We retain personal information for as long as it is needed to fulfil the purposes set out in this policy, or as required by law (for example, financial records under the Companies Act 1993 or Tax legislation). When no longer required, information is securely deleted or destroyed.
10. Links to Third-Party Sites
Our website may contain links to third-party websites such as our Facebook page or manufacturer websites. Sona Air is not responsible for the privacy practices of those sites and encourages you to review their respective privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website at sonaair.co.nz with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:
- Email: admin@sonaair.co.nz
- Phone: 022 192 9318
- Post: Sona Air Limited, Unit B1, 8 Henry Rose Place, Albany, Auckland 0632
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz or by calling 0800 803 909.