About Sona Air
What areas does Sona Air serve?
Sona Air services the Auckland, Northland, and Waikato regions. Our team is based at Unit B1, 8 Henry Rose Place, Albany, Auckland. If you’re unsure whether we cover your area, give us a call on 022 192 9318 or email admin@sonaair.co.nz.
What services does Sona Air offer?
We cover a full range of heating, cooling, and ventilation solutions:
- Heat pump supply and installation
- Air conditioning (residential and commercial)
- Ventilation systems (positive pressure and heat/energy recovery)
- Mechanical services for commercial buildings
- Hot water heating via heat pump technology
- Design and build for new and complex projects
Do you work on both residential and commercial projects?
Yes. Sona Air works across both residential homes and commercial buildings. Whether you need a single heat pump for your living room or a full mechanical services package for a commercial build, we have the expertise and resources to deliver.
Heat Pumps & Air Conditioning
What brands do you supply and install?
We source equipment from some of the world’s leading manufacturers, including Daikin, Mitsubishi Electric, and Rinnai. These brands are chosen for their reliability, energy efficiency, and availability of parts and support in New Zealand.
How do I know what size heat pump I need?
Choosing the right capacity depends on the size and layout of the room or building, insulation levels, ceiling height, and how the space is used. Our team will assess your property and recommend the right system — never too small (which causes overworking) or oversized (which wastes energy). Contact us for a free assessment.
Can you service or repair a heat pump installed by another company?
Absolutely. Sona Air services and maintains all makes and models of heat pumps and HVACR systems, regardless of who originally installed them. Regular servicing keeps your system running efficiently and extends its lifespan.
Ventilation & Hot Water
What's the difference between positive pressure and heat recovery ventilation?
Positive pressure ventilation (PPV) draws filtered air from the roof space and pushes it into the home, reducing moisture and condensation — a common and cost-effective option for NZ homes.
Heat recovery ventilation (HRV) exchanges stale indoor air with fresh outdoor air while recovering the heat from the outgoing air, making it more energy-efficient and better suited to well-insulated or airtight homes. Our team can advise which is best for your property.
How does a heat pump hot water system work?
A heat pump hot water system extracts heat energy from the surrounding air and uses it to heat water in a storage cylinder — similar to how a refrigerator works, but in reverse. It uses significantly less electricity than a traditional element-based hot water cylinder, typically delivering around 3-4 units of heat for every 1 unit of electricity consumed. It’s one of the most efficient ways to heat water in New Zealand.
Quotes, Installation & Pricing
How do I get a quote?
Simply fill in the request form on our website, call us on 022 192 9318, or email admin@sonaair.co.nz. We’ll arrange a site visit or phone consultation to understand your requirements and provide a written quote. There’s no obligation.
How long does installation typically take?
Most standard residential heat pump installations are completed within a half day to one full day. More complex installations — such as multi-room systems, commercial air conditioning, or design-and-build projects — will take longer. We’ll give you a realistic timeframe as part of your quote.
Will the installation be disruptive to my home or business?
We work efficiently and cleanly, aiming to minimise disruption at all times. Our team will discuss the installation plan with you before work begins so you know what to expect. For commercial projects, we can often schedule work outside business hours where required.
Warranties & After-Care
What warranties do you offer?
All equipment we supply carries the manufacturer’s warranty — coverage varies by brand and product but is typically 5 years on parts for leading brands like Daikin and Mitsubishi. In addition, Sona Air provides a 12-month workmanship warranty on all installation work. We recommend keeping your installation paperwork for warranty purposes.
How often should I have my heat pump or air conditioning serviced?
We recommend a professional service once a year, ideally before the season you’ll use the system most (e.g. before winter for heating). Regular servicing improves efficiency, reduces energy bills, maintains air quality, and can prevent costly breakdowns. Filter cleaning is something homeowners can do themselves every 4-6 weeks.
What should I do if my system stops working?
First, check the basics — is the unit powered on, are the filters blocked, has a circuit breaker tripped? If the issue persists, contact us on 022 192 9318 or email admin@sonaair.co.nz and we’ll arrange a diagnostic visit. Don’t attempt to repair the system yourself, as this may void your warranty.